Delivery and Return Policy

These Delivery and Return Terms apply to digital services, training courses, programs, and membership processes offered through SparkGen.

1. Delivery Terms

Digital courses, programs, event recordings, and membership services purchased through SparkGen are automatically added to the user’s account once payment is confirmed.
No physical products are shipped.
Users can access the content they have purchased by logging into their account.
In the event of system delays, delivery may take up to one week.
SparkGen is not responsible for any access issues that may arise due to the user providing an incorrect email address or inaccurate account information.
Information regarding access to live streams, events, or programs is sent to the user via the contact channels provided during registration.

In accordance with applicable laws and regulations, the right of withdrawal cannot be exercised once the user has accessed digital content or online education services.
No refunds will be issued for training, programs, or digital services purchased by the user.
However, if the service cannot be provided at all due to a technical issue, you can contact the user support team.
SparkGen reserves the right to issue partial or full refunds in cases deemed appropriate following the necessary review.
Refunds are not available for services offered as part of a campaign, promotion, or free access.

SparkGen is not responsible for access issues caused by user-related internet, device, or browser problems.
In the event of a system error, the user support team will take the necessary steps to resolve the issue as quickly as possible.
SparkGen reserves the right to make changes to program dates, content, or instructors as it deems necessary.

Please feel free to contact us with any questions regarding our delivery and return processes: