Teslimat ve İade Şartları - SparkGen

DELIVERY AND REFUND POLICY

Last Updated: September 1, 2026

This Delivery and Refund Policy applies to digital services, educational content, digital experience and internship programs, events, and memberships offered through SparkGen (the “Services”).

1. Delivery of Digital Services

  • Digital programs, educational content, event access, and membership services purchased through SparkGen are generally made available to the User’s account after successful payment confirmation.

  • SparkGen does not ship physical products as part of these Services.

  • Users can access their purchased programs and content by logging into their SparkGen account.

  • In the event of a technical or system-related delay, access may take up to 7 days to be provided.

  • SparkGen is not responsible for access issues resulting from incorrect email addresses, inaccurate account information, or other information incorrectly provided by the User.

  • Access details for live sessions, events, or programs may be communicated through the email address or other contact information provided during registration.

2. Refund Policy

  • Due to the digital nature of SparkGen’s Services, the right of withdrawal may not apply once digital content or services have been made available or accessed, where permitted by applicable law.

  • Fees paid for digital programs, educational services, memberships, or other digital Services are generally non-refundable once access has been provided or the applicable service has commenced, except where required by applicable law.

  • If a technical issue prevents the User from receiving the purchased Service entirely, the User may contact SparkGen Support for assistance.

  • Following an appropriate review, SparkGen may, at its discretion and where appropriate, provide a partial or full refund in cases involving significant service failures.

  • Services provided free of charge or as part of promotional campaigns, discounts, or complimentary access are not eligible for refunds unless otherwise required by applicable law.

3. Cancellations and Technical Issues

  • SparkGen is not responsible for access problems caused by the User’s internet connection, device, browser, software, or other technical equipment outside SparkGen’s control.

  • If a platform or system error occurs, SparkGen will take reasonable steps to investigate and resolve the issue as soon as practicable.

  • SparkGen reserves the right to make reasonable changes to program schedules, content, instructors, participating companies, or other program details when necessary for operational, technical, or other legitimate reasons.

  • Where a material change significantly affects a purchased Service, SparkGen may provide an appropriate alternative or other remedy where required by applicable law.

4. Refund Requests

To request a refund or report a technical issue affecting your purchased Service, please contact SparkGen as soon as possible and provide:

  • Your name and registered email address

  • The name of the purchased program or Service

  • The date of purchase

  • A description of the issue

  • Any relevant supporting information

SparkGen may review the request and determine the appropriate resolution in accordance with this Policy and applicable law.

5. Contact

For questions regarding delivery, access, cancellations, or refunds, please contact us:

SparkGen
Email: hello@sparkgen.co

Website: sparkgen.co

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